System Administrative Management Tool (SAM-T)

A scalable and extendable automation platform that provides key tactical Contact Centre and Voice Service management tools to Service Providers and Operators.

A ‘middleware’ that enables an enterprise/operator to simplify provisioning and skills/teams/queue management of Contact Centre agents, integrate with your corporate Directory, provide special features like ‘click-to-call’, canned responses, Teams Management.

A ‘middleware’ that provides Twilio Agents and Supervisors chat functionality with other Twilio agents or with Cisco Finesse agents